![]() One curious thing that I notice is that even though the charger was continuously plugged in, the battery capacity has gone down from the full charge value at some point during the benchmarks. I am including two images (link of the post) that include the HWmonitor results. Now, I have been using this wall socket and I have run a few benchmarks to try and monitor the system temperatures. That was when the system was already heated up from usage via a different wall socket port. This problem occurs fairly frequently while using most wall sockets at three different places (my residence, my friend's residence, and the office), but is very very rare for a particular wall socket at my residence where I have only ever been able to reproduce the shutdown once. Recently, I have been facing abrupt shut downs of the system, akin to what I have previously experienced via overheating. Please note: we cannot process returned batteries if you have not yet received an RMA number.So to elaborate on the situation: My laptop is a Jan 2016 model 17 R3 with the 980M. If inspection concludes that the returned battery is defective, a new battery will be shipped out without extra charge. If the problem cannot be fixed by our technical support engineer, we will generate an RMA number (Return Material Authorization) for you. We will process your request and try to find a solution for your problem. If you have a problem with one battery which bought from us, please contact us first. Please note: in order to qualify to get your money back, you must first contact us and await instructions before sending back your product. That's why we offer you a 30-day money back guarantee, on top of our warranty and RMA procedure for defects! Our goal is to turn customer satisfaction into ‘Complete Customer Satisfaction’. Warranty is applicable if the buyer has installed the battery properly in the device and has treated the battery correctly. ![]() All our high quality replacement batteries for Dell Alienware 17 R5 laptop come with a 1-year warranty. ![]()
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